Onsite Experience Lead - Hospitality & Workplace Ops

Jones Lang LaSalle Incorporated; Morrisville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay earned wage access

Job summary

Jones Lang LaSalle Incorporated in Morrisville, NC is seeking a Senior Site Ambassador to deliver hospitality-driven workplace experiences. You will be the primary onsite contact for employees and guests, drive service excellence, and coordinate front desk activities, events and badge processes.

You will lead a small team of ambassadors, partner with facilities, IT, and vendors, and help maintain a welcoming, safe environment while supporting sustainability and operational goals.

Qualifications

• High school diploma or GED required.
• 2–3 years in hospitality, workplace experience or client-facing roles.
• Excellent communication and problem-solving skills.
• Ability to lead and collaborate across teams.

Responsibilities

• Serve as the lead onsite point of contact for employee and guest inquiries and issues.
• Welcome and assist employees, guests and visitors, manage badging processes.
• Monitor front desk, lobby, conference rooms and common areas for safety and cleanliness.
• Coordinate meetings, events and training activities to ensure smooth execution.
• Supervise Workplace Experience Ambassadors and coordinate with facilities and IT teams.
• Support reporting, metrics, and continuous improvement for workplace operations.

Skills

Hospitality

Customer service

Communication

Problem-solving

Team collaboration

Education

High School diploma or GED

Tools

Scheduling systems

Badge access systems

Workplace tech tools

Job description

Jones Lang LaSalle Incorporated in Morrisville, NC is seeking a Senior Site Ambassador to deliver hospitality-driven workplace experiences. You will be the primary onsite contact for employees and guests, drive service excellence, and coordinate front desk activities, events and badge processes.

You will lead a small team of ambassadors, partner with facilities, IT, and vendors, and help maintain a welcoming, safe environment while supporting sustainability and operational goals.