Onsite Tier 2 End-User Tech Support Specialist

TEK Systems; Merrill (IA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary)

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems is seeking a hands-on Tier 2 end-user support specialist to troubleshoot, track, and resolve hardware and software issues in a fast-paced environment. You will handle IMAC requests, deploy endpoint devices, and ensure accurate asset documentation while delivering strong customer service.

The role focuses on supporting Windows 10/11, Microsoft 365, Outlook, and Active Directory in enterprise desktop environments, with on-site duties in Merrill, WI.

Qualifications

• 3+ years of endpoint computing, desktop support, or technical support experience.
• Experience supporting enterprise end-user environments.
• Insurance industry experience preferred.

Responsibilities

• Troubleshoot, document, track, and resolve hardware, software, and connectivity issues within the end-user environment.
• Provide break/fix support for desktops, laptops, tablets, mobile devices, printers, and related peripherals.
• Fulfill installation, move, add, and change (IMAC) requests for end-user technology equipment.
• Provide Tier 2 technical support and serve as an escalation point for complex user issues.
• Configure, deploy, maintain, and troubleshoot endpoint devices and software applications.
• Support Microsoft 365 applications, Outlook, Active Directory, and enterprise desktop technologies.
• Assist with software deployments, device refreshes, and workstation migrations.
• Support IT asset lifecycle processes including inventory tracking, deployment, recovery, and disposal.
• Escalate issues when appropriate and collaborate with other IT teams to ensure timely resolution.
• Maintain accurate incident, service request, and asset documentation.
• Deliver exceptional customer service while supporting users in high-pressure situations.

Skills

Windows 10/11

SCCM

Microsoft 365

Outlook

Active Directory

Desktop Support

Tier 2 Support

Endpoint Management

Hardware Troubleshooting

Software Deployment

Incident Management

Service Request Management

IT Asset Management

Help Desk Support

Technical Support

Customer Service

Printer Support

Laptop Support

Device Configuration

Documentation

Problem Solving

Tools

SCCM

Microsoft 365

Active Directory

Job description

TEKsystems is seeking a hands-on Tier 2 end-user support specialist to troubleshoot, track, and resolve hardware and software issues in a fast-paced environment. You will handle IMAC requests, deploy endpoint devices, and ensure accurate asset documentation while delivering strong customer service.

The role focuses on supporting Windows 10/11, Microsoft 365, Outlook, and Active Directory in enterprise desktop environments, with on-site duties in Merrill, WI.