Executive Desktop Support Specialist (Mac/Win)
TEK Systems
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Benefits offered by this job
Job summary
TEKsystems is hiring a Desktop Support Analyst to provide onsite end-user support in Shelton, CT. You will manage hardware, software, and mobile devices, delivering white-glove service to executives and teams.
The role emphasizes macOS and Windows 11 environments, Microsoft 365 apps, Teams, and conference room tech, with a focus on efficient issue resolution and proactive improvements.
Qualifications
- 3+ years of desktop support, deskside, help desk, or technical support experience.
- Experience supporting macOS, MacBook/iMac hardware, Windows 11, Microsoft 365/Office 365, and Microsoft Teams.
- Experience delivering onsite corporate support and supporting executive users.
Responsibilities
- Provide onsite desktop and end-user support for hardware, software, and mobile devices.
- Deliver white-glove support to executive stakeholders with high professionalism.
- Troubleshoot macOS, Windows, Microsoft 365, Teams, and mobile devices.
- Support conference room technology and collaborative systems.
- Manage tickets and documentation with ITSM platforms like ServiceNow.
- Deploy, upgrade, repair, and maintain workstations.
- Identify recurring issues and suggest process improvements.
- Collaborate with IT and business teams to resolve issues promptly.
Skills
Tools
Job description
TEKsystems is hiring a Desktop Support Analyst to provide onsite end-user support in Shelton, CT. You will manage hardware, software, and mobile devices, delivering white-glove service to executives and teams.
The role emphasizes macOS and Windows 11 environments, Microsoft 365 apps, Teams, and conference room tech, with a focus on efficient issue resolution and proactive improvements.
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