Deskside IT Support Pro — Windows & Microsoft 365

TEKsystems; Merrill (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave (PTO)

Employee Assistance Program

Job summary

TEKsystems is seeking an experienced IT Support Analyst to provide hands-on technical support to end users in a professional enterprise environment from Merrill, WI. The role covers hardware and software troubleshooting, asset management, and ensuring employees have the technology they need to be successful.

You will resolve issues across desktops, laptops, printers, and mobile devices, while supporting Windows 10/11, Microsoft 365, and AD-driven access.

Qualifications

• 3+ years of desktop support, help desk, or endpoint computing experience.
• Experience supporting Windows 10/11 environments.
• Experience supporting Microsoft 365, Outlook, and other Office applications.

Responsibilities

• Provide break/fix support for desktops, laptops, mobile devices, printers, and other end-user technologies.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Deliver second-level technical support for users experiencing technology-related problems.
• Fulfill end-user service requests, including installations, moves, adds, and changes (IMACs).
• Deploy, configure, and maintain Windows-based devices and peripherals.
• Support Microsoft 365 applications, including Outlook and Office products.
• Manage user accounts and permissions within Active Directory.
• Utilize SCCM and other endpoint management tools to support device deployments and maintenance.
• Track incidents, service requests, resolutions, and project work through established support processes.
• Assist with inventory tracking, device lifecycle management, and other IT asset management functions.
• Escalate complex issues when necessary while maintaining clear communication with users and stakeholders.
• Document resolutions and contribute to knowledge-sharing initiatives across the IT team.

Skills

Desktop support

Windows 10/11

Microsoft 365

Active Directory

SCCM

Customer service

Multi-tasking

Problem solving

Education

Associate degree in Information Technology or related field

Tools

SCCM

EndPoint management tools

Active Directory administration

Job description

TEKsystems is seeking an experienced IT Support Analyst to provide hands-on technical support to end users in a professional enterprise environment from Merrill, WI. The role covers hardware and software troubleshooting, asset management, and ensuring employees have the technology they need to be successful.

You will resolve issues across desktops, laptops, printers, and mobile devices, while supporting Windows 10/11, Microsoft 365, and AD-driven access.