IT Support Analyst: Desktop & Endpoint Technician

TEK Systems; Merrill (IA); On-site; USD 28,000 - 34,000; Full time

Job summary

TEK Systems is seeking an experienced IT Support Analyst to provide hands-on desktop and end-user support across a professional enterprise environment in Merrill, WI. You will troubleshoot hardware and software issues and manage IT assets to ensure employees have the technology they need.

The role requires 3+ years of desktop support, Windows 10/11, Microsoft 365, Outlook, Active Directory, and SCCM experience.

Qualifications

• 3+ years of desktop support, help desk, or endpoint computing experience.
• Experience supporting Windows 10/11 environments.
• Experience with Microsoft 365, Outlook, and other Office applications.
• Working knowledge of Active Directory administration.
• Experience with endpoint management tools such as SCCM.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Strong problem-solving and analytical abilities.

Responsibilities

• Provide break/fix support for desktops, laptops, mobile devices, printers, and other end-user technologies
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Deliver second-level technical support for users experiencing technology-related problems
• Fulfill end-user service requests, including installations, moves, adds, and changes (IMACs)
• Deploy, configure, and maintain Windows-based devices and peripherals
• Support Microsoft 365 applications, including Outlook and Office products
• Manage user accounts and permissions within Active Directory
• Utilize SCCM and other endpoint management tools to support device deployments and maintenance
• Track incidents, service requests, resolutions, and project work through established support processes
• Assist with inventory tracking, device lifecycle management, and other IT asset management functions
• Escalate complex issues when necessary while maintaining clear communication with users and stakeholders
• Document resolutions and contribute to knowledge-sharing initiatives across the IT team

Skills

Desktop support

Microsoft 365

Outlook

Active Directory

Windows 10/11

Customer service

Troubleshooting

End-user support

Education

Associate degree in IT

Equivalent professional experience

Tools

SCCM

Office 365

Job description

TEK Systems is seeking an experienced IT Support Analyst to provide hands-on desktop and end-user support across a professional enterprise environment in Merrill, WI. You will troubleshoot hardware and software issues and manage IT assets to ensure employees have the technology they need.

The role requires 3+ years of desktop support, Windows 10/11, Microsoft 365, Outlook, Active Directory, and SCCM experience.