Desktop Support Technician: Windows/Mac Tier I/II San Diego

TEKsystems; San Diego (CA); On-site; USD 3,444,000 - 4,546,000; Full time

Job summary

TEKsystems in San Diego, CA seeks a Desk side Support Technician to provide Level I/II desktop support for Windows 10/11 and macOS. You will troubleshoot hardware/software, manage imaging, and handle AD/password resets while supporting Office 365 and Exchange/Outlook.

This is a contract-to-hire role with onsite duties. Strong communication, problem-solving, and customer-service orientation are essential to success in this fast-paced IT environment.

Qualifications

• 2-3 years IT support experience (desktop/hardware/software).
• Proficiency in Windows 10/11, Office 365, Active Directory, ServiceNow, imaging/deployment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills for client-facing interactions.
• High school diploma (technical certifications preferred).

Responsibilities

• Provide Level I & II desktop support for Windows 10/11 and Mac OS.
• Troubleshoot hardware, software, VPN, and peripheral issues.
• Manage imaging and deployment of new systems.
• Perform Active Directory administration (password resets, GPO).
• Support Microsoft Office 365, including Exchange/Outlook troubleshooting.
• Maintain and upgrade systems and peripherals.
• Resolve virus/malware issues and perform system clean-ups.
• Manage service tickets using ServiceNow.
• Assist with hardware distribution to nationwide locations.
• Maintain hardware/software inventory and perform warranty tasks.
• Collaborate with team members and provide occasional technical guidance.

Skills

Windows 11

Office 365

O365

M365

Intune

Azure

Active Directory

Service desk

Hardware support

Imaging equipment

ServiceNow

Support

Customer service

Troubleshooting

MAC

A+ Certification

Network+

Dell Hardware

Education

High school diploma

Tools

ServiceNow

Job description

TEKsystems in San Diego, CA seeks a Desk side Support Technician to provide Level I/II desktop support for Windows 10/11 and macOS. You will troubleshoot hardware/software, manage imaging, and handle AD/password resets while supporting Office 365 and Exchange/Outlook.

This is a contract-to-hire role with onsite duties. Strong communication, problem-solving, and customer-service orientation are essential to success in this fast-paced IT environment.