End-User Tech Support Specialist (Onsite & Remote)

TEKsystems

Draper (UT)

On-site

USD 28,000 - 32,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental & vision

401(k) Plan

Life Insurance

Paid time off

Job summary

TEKsystems in Draper, UT is seeking a Desktop Support Technician to provide onsite and remote end-user support for a large North American user base. The role emphasizes delivering a positive, responsive service and rapid issue resolution across hardware, software, and network-related problems.

You will manage asset tracking, prepare equipment for new hires and moves, assist with hardware refresh, and contribute to knowledge base documentation while staying current with technology and security

Qualifications

Minimum 2 years desktop support in a corporate or enterprise environment.
Experience supporting both onsite and remote users.
OS deployment, imaging, and endpoint management knowledge.
Experience with ticketing systems, user account administration, network connectivity, and basic networking concepts.
Strong troubleshooting and problem-solving skills.
Experience collaborating with cross-functional teams.
Knowledge of Windows operating systems and hardware architectures.
Mac environments experience preferred.
Familiarity with mobile device configuration and support.
Excellent customer service, communication, and interpersonal skills.
Ability to work independently and manage multiple priorities.
Strong organizational and time management skills.
Ability to lift up to 50 pounds as needed.
Flexibility to accommodate varying work schedules.

Responsibilities

Provide onsite, walk-up, and remote desktop support.
Perform asset management activities, including inventory tracking, audits, deployments, and equipment disposal.
Assist with hardware refresh initiatives and replacement of aging equipment.
Prepare and deploy computer equipment for new hires and employee moves.
Monitor and remediate endpoint health and security issues.
Support video conferencing, teleconferencing, printers, and end-user hardware.
Install, configure, and remove hardware and software as needed.
Maintain accurate documentation and provide timely updates on service requests.
Manage inventory and procurement requests while ensuring compliance with established processes.
Track, update, and resolve support tickets within defined service levels.
Monitor support queues and communication channels to ensure prompt response times.
Contribute to and maintain knowledge base documentation.
Serve as a trusted technology advisor by recommending best practices and effective solutions.
Resolve technical issues efficiently in both in-person and remote support environments.
Stay current with emerging technologies and assist with training and adoption efforts.
Perform additional duties as assigned.