Technology Support Analyst

Skadden, Arps...LLP; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Health care

401(k) savings

Paid time off

Learning & development

Well-being programs

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP in New York seeks a Technology Support Analyst to provide on-site IT support for the New York office. The role covers software, hardware, infrastructure, network, mobile, AV, telephone and security systems, reporting to Senior Technology Support Analyst and Technology Manager.

Candidates should have strong customer service, familiarity with Citrix, Windows and Mac environments, and experience supporting enterprise applications; a high school diploma and

Qualifications

• Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, and general desktop environments.
• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems; maintain concentration, alertness and attention to detail.
• Basic understanding of hardware and software used for building security systems.
• Strong customer service skills.
• Knowledge of Outlook, Excel and PowerPoint; ability to learn new software and OS.
• Strong interpersonal and written communication skills; ability to handle multiple projects and shifting priorities.

Responsibilities

• Respond to local and central telephone helpline, support tickets and email; log calls and resolve or escalate as appropriate.
• Provide application support for local installations and Citrix-based applications.
• Assemble, install, configure, test, image, troubleshoot and repair hardware and peripherals.
• Assist with technology allowance purchases for attorneys and provide support and repairs for laptops/desktops.
• Assist with remote site access, AV setup requirements and off-site technology setups.
• Maintain data room components, data closets and troubleshoot networking issues with the Technology Manager/Supervisor.
• Support adds, moves and changes; service and loaner equipment; maintain inventory records.
• Establish and maintain effective relationships with clients, attorneys and business services professionals.
• Ensure security of Firm systems; follow Firm policies; assist with training on technology systems.
• Provide basic induction training on technology systems and software; deliver training modules from the global training department.
• Maintain high level of customer service and effective communication; manage operating needs.

Skills

Microsoft Office Suite

Customer service

Problem solving

Attention to detail

Communication

Education

High School diploma or equivalent

Technical training or related experience

Tools

Citrix

NetDocuments

Litera ChangePro

Outlook

Excel

PowerPoint

Job description

About Us: Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity: We are seeking a Technology Support Analyst to join our Firm in the New York office (onsite). The shift for this role will be Friday 1:00pm – 12:00am, Saturday 8:00am – 8:00pm, and Sunday 8:00am – 8:00pm EST. The role provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio‑visual, telephone and security systems. The Analyst will report to Senior Technology Support Analyst, Technology Support Supervisor, Technology Manager, and Regional Technology Support Manager.

Responsibilities

• Respond to local and central telephone helpline, support tickets and e‑mail, assess problems and offer assistance, log all calls into the Firm’s call logging systems and resolve or escalated as appropriate.
• Provide application support for both local installations and Citrix‑based applications.
• Assemble, install, configure, test, image, troubleshoot and repair hardware and peripherals, including computers, printers, scanners, mobile phones, Wi‑Fi‑capable devices, audio‑visual equipment, software, reprographic and cost‑recovery network interfaces, security network interfaces, and other equipment and applications.
• Assist with technology allowance purchases for attorneys and provide support, troubleshooting and repairs for laptops and desktops.
• Assist with remote site access, Firm audio‑visual set‑up requirements, and off‑site technology set‑ups.
• Maintain data room components, data closets and troubleshoot networking issues in conjunction with the Technology Manager/Supervisor.
• Support all personnel adds, moves and changes; service, document and provide loaner equipment in accordance with Firm policies; maintain accurate inventory records.
• Establish and maintain effective working relationships with clients, attorneys and business services professionals.
• Ensure the security of the Firm’s systems by understanding risks and ensuring best practices are followed; help maintain Firm policies and procedures in relation to computer technology.
• Provide basic induction training on technology systems, mobile device usage and basic software usage; deliver software training based upon modules created by the global training department.
• Maintain a consistent and high level of customer service; demonstrate effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Perform frequent physical exertion (walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10pounds frequently and up to 50pounds occasionally) and manage Firm resources responsibly.
• Comply with and understand Firm operations, policies and procedures; perform other related duties as assigned.

Qualifications

• Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, and general desktop environments.
• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems; maintain continuous concentration, alertness and attention to detail.
• Basic understanding of hardware and software used for building security systems.
• Strong customer service skills.
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint) and the ability to learn new software and operating systems.
• Demonstrates effective interpersonal and communication skills, both verbally and in writing.
• Ability to handle multiple projects and shifting priorities; handle sensitive matters and maintain confidentiality.
• Ability to organize, prioritize work and work well in a demanding, fast‑paced environment, both independently and within a team.
• Flexibility to travel, adjust hours and work the hours necessary to meet operating and business needs.

Education and Experience

High School diploma or equivalent. Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware, and software.

Culture & Life at Skadden

We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence. Inclusion and drawing on a wide spectrum of talent make us better and are vital to the firm’s success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well‑being of our attorneys and business services professionals.

Benefits

The overall well‑being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life:

• Competitive salaries and year‑end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off, paid leave options including parental leave.
• In‑classroom, remote, and on‑demand learning and professional development opportunities.
• Robust well‑being classes and programs.
• Opportunities to give back and make an impact in local communities.

For further details, please visit https://www.skadden.com/careers/staff/employee-benefits

Salary Details

The starting base salary for this position is expected to be within the range $80,000–$90,000.

EEO Statement

Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735‑2176.