Onsite Tech Support Analyst | Windows, Citrix & Hardware

Skadden, Arps...LLP; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Comprehensive health care

Savings plan/401(k)

Job summary

Skadden, Arps...LLP in Chicago is seeking a Technology Support Analyst to join our onsite team. You will provide end-user support for software, hardware, infrastructure, network services, mobile and remote services, AV, telephony and security systems, delivering high-level customer service and precise reporting.

You will collaborate with local and central technology professionals, maintain inventory, and ensure secure, up-to-date systems while supporting training and technology initiatives

Qualifications

• High school diploma or equivalent; minimum three years of related work experience including two years of specialized technical training; knowledge of current technology applications, hardware, and software.
• Strong customer service skills and ability to work under pressure; attention to detail and organizational skills.
• Proficient in Windows and Mac environments, Office Suite, and common enterprise tools; able to learn new software quickly.

Responsibilities

• Responds to local and central telephone helpline, supports tickets and e-mail, logs all calls and resolves or escalates as appropriate.
• Provides application support for local installations and Citrix-based applications.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals including computers, printers, scanners, mobile devices, AV and related systems.
• Provides guidance on technology purchases and assists attorneys with technology allowances.
• Maintains data room components, data closets and troubleshoots networking issues with the Technology Manager/Supervisor.
• Maintains accurate inventory records and supports adds/moves/changes.

Skills

Customer service

Problem solving

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Citrix

Windows

MacOS

NetDocuments

Litera ChangePro

Mobile devices (iPhone, etc.)

DTE

Job description

Skadden, Arps...LLP in Chicago is seeking a Technology Support Analyst to join our onsite team. You will provide end-user support for software, hardware, infrastructure, network services, mobile and remote services, AV, telephony and security systems, delivering high-level customer service and precise reporting.

You will collaborate with local and central technology professionals, maintain inventory, and ensure secure, up-to-date systems while supporting training and technology initiatives