Onsite Technical Support Specialist

TEKsystems; Auburn Hills (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Enhanced PTO vacation package

5 paid sick days

401(k) with company match

Permanent, long-term career

Job summary

TEKsystems in Auburn Hills, MI is seeking a Customer Service Representative to join our on-site call center team. The role handles customer calls, emails, and web requests with a focus on timely, professional support and accurate record-keeping.

The position requires at least 1 year of customer service experience, strong product knowledge, and excellent communication and problem-solving abilities. It offers a stable, permanent, full-time on-site opportunity with potential for growth.

Qualifications

• Minimum of 1 year of customer service experience.
• Strong ability to learn and retain product knowledge.
• Excellent communication, problem-solving, and organizational skills.
• Ability to effectively manage multiple customer requests in a fast-paced environment.

Responsibilities

• Respond to incoming customer calls and emails regarding products, services, and support needs.
• Research, troubleshoot, and resolve customer product and service issues accurately and efficiently.
• Process service requests and schedule service appointments based on product, labor, and customer requirements.
• Prepare customer quotes and coordinate ordering of necessary service parts.
• Research parts and product information to support customer inquiries.
• Maintain accurate customer records and update files after every interaction.
• Process credit requests for warranty-related parts orders.
• Resolve customer concerns and complaints while partnering with internal departments such as Sales, Order Fulfillment, Technical Support, and Corporate Support teams.

Skills

Customer service experience

Product knowledge

Communication skills

Problem-solving

Organizational skills

Job description

TEKsystems in Auburn Hills, MI is seeking a Customer Service Representative to join our on-site call center team. The role handles customer calls, emails, and web requests with a focus on timely, professional support and accurate record-keeping.

The position requires at least 1 year of customer service experience, strong product knowledge, and excellent communication and problem-solving abilities. It offers a stable, permanent, full-time on-site opportunity with potential for growth.