Multichannel Customer Support Specialist

TEKsystems; Beaverton (OR); In loco; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Descrizione del lavoro

TEKsystems is hiring a Customer Service Representative for an onsite role in Beaverton, OR. You will handle a high volume of inbound calls, chats, and emails, guiding customers to fit the right product and resolving issues on first contact.

The position emphasizes empathy, clear communication, and product knowledge, with benefits and a range of supportive programs for eligible employees. Candidates with 1+ year experience are encouraged to apply.

Competenze

• 1+ years of customer service experience, preferably in a retail or e-commerce environment.
• Strong computer skills, including proficiency with Microsoft Office products, with an ability to confidently and efficiently navigate between six tools and systems during a single customer contact.
• Excellent communication skills with the ability to handle tough conversations with professionalism.

Mansioni

• Deliver exceptional customer service by responding to inbound and calls, chats, and emails in a timely, professional manner.
• Assist customers with product questions, order inquiries, account management, billing, and payment information.
• Resolve customer concerns with empathy, patience, and diplomacy balancing customer expectations with company policies.
• Support customers in starting a Warranty claim and or checking the status of an existing claim.
• Make discretionary decisions regarding financial and non-financial assistance to ensure customer satisfaction.
• Respond to product-related emails and engage in tailored, non-scripted phone conversations.
• Continuously learn and stay up to date on trained product lines.
• Demonstrate active listening skills and a warm, helpful demeanor in every interaction.

Conoscenze

Customer service experience

Microsoft Office

Multi-tool navigation

Descrizione del lavoro

TEKsystems is hiring a Customer Service Representative for an onsite role in Beaverton, OR. You will handle a high volume of inbound calls, chats, and emails, guiding customers to fit the right product and resolving issues on first contact.

The position emphasizes empathy, clear communication, and product knowledge, with benefits and a range of supportive programs for eligible employees. Candidates with 1+ year experience are encouraged to apply.