Onsite IT Support Specialist — Walk-Up & Remote Help

Talentify; Benton Harbor (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Talentify is seeking an IT Help Desk/On-site Support specialist in Michigan to act as the first point of contact for technology-related issues. You will provide Walk-Up support, troubleshoot Windows and Chrome devices, and document resolutions in ServiceNow, while coordinating with remote users and AV equipment setups.

The role requires strong customer service, excellent English communication, and the ability to learn client-specific applications quickly.

Qualifications

• Must be self-starter, detail-oriented, and able to handle multiple tasks to deadlines.
• Strong customer service skills with professional communication.
• Exceptional written and verbal English communication.
• Ability to quickly learn client applications.
• Well organized with ability to prioritize workload.
• Knowledge of ServiceNow or similar ticketing system preferred.
• Experience in Windows environment preferred.

Responsibilities

• Provide Walk-Up support for end users requiring immediate assistance during business hours.
• Troubleshoot problems with Windows and Chrome-based devices.
• Document troubleshooting and actions in ServiceNow.
• Provide support for audio/visual equipment (Google Meet and Chrome for Meeting devices).
• Imaging and basic setup on new devices for end users.
• PC refreshes, imaging, software installation, and configuration for seamless exchanges.
• Asset and inventory management on PCs and peripherals.
• Weekly data center checks: verify room cleanliness and device status, alarms.
• Manage asset lifecycle: intake, retirement, disposal.
• Support remote end users as needed.
• Escalate unresolved issues to management and other technical teams.

Skills

Customer service

Communication skills

English proficiency

Problem solving

Organizational skills

Team player

Windows experience

ServiceNow knowledge

Tools

ServiceNow

Job description

Talentify is seeking an IT Help Desk/On-site Support specialist in Michigan to act as the first point of contact for technology-related issues. You will provide Walk-Up support, troubleshoot Windows and Chrome devices, and document resolutions in ServiceNow, while coordinating with remote users and AV equipment setups.

The role requires strong customer service, excellent English communication, and the ability to learn client-specific applications quickly.