IT Specialist: Tech Support, Security & Systems

Tekton, Inc.; Grand Rapids (MI); Hybrid; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision, life, hospital

Tuition reimbursement

401(k) program

Paid time off

Job summary

Tekton, Inc. in Grand Rapids, MI, seeks an Information Technology Specialist who can service a wide range of tech needs across the company. The role focuses on hardware, systems, networking, and training, with emphasis on accuracy and clear communication.

You will work with both Mac and Windows environments, handle onboarding/offboarding, and contribute to security practices while addressing issues promptly and thoroughly.

Qualifications

• Background in information systems, computer science, or equivalent experience.
• Eligible to work in the United States without visa sponsorship.
• Experience with IT hardware, networks, and security practices.

Responsibilities

• Provide personal employee support for all IT hardware and systems.
• Purchase, set up, and maintain computers, printers, phones, meeting room equipment, desk equipment, etc.
• Act as an administrator for multiple company-wide systems (email, password management, design tools, phones, etc.)
• Perform IT onboardings and offboardings and other trainings for employees as necessary
• Train and test employees on best technology security practices
• Assist in setting up and maintaining network infrastructure (switches, cables, access points, server rooms)

Skills

Communication

Troubleshooting

Multi-tasking

Adaptability

Education

Background in information systems or computer science

Equivalent experience

Tools

Mac OS

Windows OS

Job description

Tekton, Inc. in Grand Rapids, MI, seeks an Information Technology Specialist who can service a wide range of tech needs across the company. The role focuses on hardware, systems, networking, and training, with emphasis on accuracy and clear communication.

You will work with both Mac and Windows environments, handle onboarding/offboarding, and contribute to security practices while addressing issues promptly and thoroughly.