Onsite Service Desk Analyst: Azure & ITSM

TEKsystems; Grand Rapids (MI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) eligibility after 90 days of or

100% match up to 4%

Fully vested on day one

Medical plan with employer share

Dental coverage

PTO 3 weeks to start

Education reimbursement up to 1800/yr

Cell phone reimbursement

Annual raises

Company fleet of cars for onsiteTravel

Office snacks & beverages

Coffee bar

Job summary

TEKsystems in Grand Rapids, MI is hiring for an IT/ MSP professional to join our on-site team. You will support Entra ID, Azure, ConnectWise and ITSM workflows, triage incidents, and assist customers with service requests.

The role emphasizes Windows Server administration, Active Directory, and strong customer service in a fast-paced environment. This is a direct placement with 40 hours per week, onsite only, with competitive benefits and ongoing education support.

Qualifications

• Customer Service + MSP
• Intermediate Level
• Proficient with Windows Server and directory services

Skills

Entra ID

Azure

ConnectWise

ITSM

Triage

Windows Servers

Customer service

Active Directory

Job description

TEKsystems in Grand Rapids, MI is hiring for an IT/ MSP professional to join our on-site team. You will support Entra ID, Azure, ConnectWise and ITSM workflows, triage incidents, and assist customers with service requests.

The role emphasizes Windows Server administration, Active Directory, and strong customer service in a fast-paced environment. This is a direct placement with 40 hours per week, onsite only, with competitive benefits and ongoing education support.