Onsite Technical Support & Customer Care Specialist

Exegistics Inc; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Exegistics Inc. in Dallas, TX is hiring a Customer Service Representative (Technical Support) to serve as the main contact for customers and internal teams, ensuring orders are processed accurately and technical questions are addressed promptly.

This full-time onsite role requires strong communication, attention to detail, and the ability to support technically advanced products used in specialized industries.

Qualifications

• 1-3 years of customer service, administrative support, order management, or related experience.
• Experience supporting technical products or manufacturing environments is a plus.
• Familiarity with Salesforce or similar CRM systems and ERP usage.

Responsibilities

• Provide professional customer support via phone and email.
• Assist customers with product inquiries, troubleshooting, and technical support requests.
• Interpret technical documentation and guide customers through issue resolution.
• Process purchase orders and maintain accurate customer records.
• Monitor customer orders and provide updates regarding production, shipping, and delivery status.
• Communicate proactively regarding delays, scheduling changes, and order updates.
• Coordinate closely with Planning, Shipping, Contracts, Finance, and Operations teams.
• Assist customers with invoicing, shipping, and administrative inquiries.
• Review customer terms and conditions and route issues appropriately.
• Maintain accurate information within customer portals and company systems.
• Log quote requests and perform general administrative tasks.
• Conduct customer screenings using approved compliance tools.
• Support continuous improvement efforts to enhance customer satisfaction and order accuracy.

Skills

Customer service

Attention to detail

Organizational skills

Multitasking

Verbal communication

Written communication

Technical aptitude

Education

High School Diploma or GED

Associate degree or higher

Tools

Salesforce

ERP systems (IFS)

Microsoft Office Suite

Job description

Exegistics Inc. in Dallas, TX is hiring a Customer Service Representative (Technical Support) to serve as the main contact for customers and internal teams, ensuring orders are processed accurately and technical questions are addressed promptly.

This full-time onsite role requires strong communication, attention to detail, and the ability to support technically advanced products used in specialized industries.