Customer Support Specialist • Global Opportunities

MyTana; Saint Paul (MN); On-site; USD 42,500 - 63,700; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

IDEX is hiring a Customer Service Representative in the United States to interact with customers, answer inquiries, take orders, and resolve complaints. The role emphasizes accurate information gathering, documenting interactions, and coordination with other departments.

You will engage via phone, email, and in person, support quote preparation, and maintain detailed records. The position offers a structured rewards package with health benefits and 401(k) and PTO offerings.

Qualifications

• High school diploma or equivalent.
• Ability to use computer systems and process information.
• Ability to resolve conflicts or negotiate.

Responsibilities

• Communicate with customers by telephone, email, and in person to provide information about products and services, to take or enter orders, or obtain details of complaints.
• Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Determine charges for services and send quotes to customers.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Some clerical duties as needed (i.e., filing, data entry, etc.)

Skills

High school diploma

Computer systems

Job description

IDEX is hiring a Customer Service Representative in the United States to interact with customers, answer inquiries, take orders, and resolve complaints. The role emphasizes accurate information gathering, documenting interactions, and coordination with other departments.

You will engage via phone, email, and in person, support quote preparation, and maintain detailed records. The position offers a structured rewards package with health benefits and 401(k) and PTO offerings.