Remote EHR Support Specialist

Exa Capital, Inc.; United States; Hybrid; USD 60,000 - 85,000; Full time

Job summary

PrecisionCare, a portfolio company of Exa Capital, is seeking a Custom Technical Support Specialist to be the first point of contact for healthcare providers using our web-based EHR SaaS. You will troubleshoot issues, answer data questions, and help users maximize the software.

This remote, full-time role blends customer care with technical problem-solving: investigate tickets, query data using SQL, and partner with our Development team to resolve bugs and improve the product.

Qualifications

• 2+ years in customer support or technical support.
• 1+ years supporting EHR or healthcare SaaS.
• Hands-on SQL and Microsoft Access experience.
• Strong written/verbal communication.

Responsibilities

• Provide first-line support via phone, email, and other channels.
• Investigate and respond to support tickets; document interactions.
• Guide users on best practices and usage of PrecisionCare.
• Use remote tools to walk users through issues in real time.
• Diagnose issues across browsers, devices, and platforms; escalate when needed.
• Partner with Development to fix bugs and improve the product.
• Contribute to training materials and internal docs.

Skills

Customer communication

SQL basics

Troubleshooting

Documentation

Remote collaboration

Microsoft Office/365

Education

High school diploma or equivalent

2+ years in customer/technical support

Tools

SQL Server Management Studio

Microsoft Access

Job description

PrecisionCare, a portfolio company of Exa Capital, is seeking a Custom Technical Support Specialist to be the first point of contact for healthcare providers using our web-based EHR SaaS. You will troubleshoot issues, answer data questions, and help users maximize the software.

This remote, full-time role blends customer care with technical problem-solving: investigate tickets, query data using SQL, and partner with our Development team to resolve bugs and improve the product.