Customer Service Support w/ Technical Aptitude

Exegistics; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Exegistics Inc. in Dallas, TX is hiring a Customer Service Representative (Technical Support) to serve as the main contact for customers and internal teams, ensuring orders are processed accurately and technical questions are addressed promptly.

This full-time onsite role requires strong communication, attention to detail, and the ability to support technically advanced products used in specialized industries.

Qualifications

• 1-3 years of customer service, administrative support, order management, or related experience.
• Experience supporting technical products or manufacturing environments is a plus.
• Familiarity with Salesforce or similar CRM systems and ERP usage.

Responsibilities

• Provide professional customer support via phone and email.
• Assist customers with product inquiries, troubleshooting, and technical support requests.
• Interpret technical documentation and guide customers through issue resolution.
• Process purchase orders and maintain accurate customer records.
• Monitor customer orders and provide updates regarding production, shipping, and delivery status.
• Communicate proactively regarding delays, scheduling changes, and order updates.
• Coordinate closely with Planning, Shipping, Contracts, Finance, and Operations teams.
• Assist customers with invoicing, shipping, and administrative inquiries.
• Review customer terms and conditions and route issues appropriately.
• Maintain accurate information within customer portals and company systems.
• Log quote requests and perform general administrative tasks.
• Conduct customer screenings using approved compliance tools.
• Support continuous improvement efforts to enhance customer satisfaction and order accuracy.

Skills

Customer service

Attention to detail

Organizational skills

Multitasking

Verbal communication

Written communication

Technical aptitude

Education

High School Diploma or GED

Associate degree or higher

Tools

Salesforce

ERP systems (IFS)

Microsoft Office Suite

Job description

Customer Service Representative (Technical Support) Exegistics is hiring a Customer Service Representative with Technical Aptitude for a respected technology manufacturer in Dallas, TX. This full-time onsite role is ideal for someone who enjoys working with customers, solving problems, managing detailed information, and supporting complex technical products. If you're organized, detail-oriented, and comfortable learning technical products, this opportunity offers long-term career growth in a professional manufacturing environment supporting aerospace, imaging, instrumentation, and advanced technology solutions.

Job Details

Location: Dallas, TX

Position: Customer Service Representative (Technical Support)

Schedule: Full-Time | Onsite

Pay: Competitive, based on experience

Type: Temp-to-Hire

Position Overview

As a Customer Service Representative, you will serve as a key point of contact for customers and internal teams, ensuring orders are processed accurately, technical questions are addressed promptly, and customers receive outstanding support throughout the order lifecycle. This position requires strong communication skills, attention to detail, and the ability to understand and support technically advanced products used in specialized and mission-critical industries.

Key Responsibilities

• Provide professional customer support via phone and email
• Assist customers with product inquiries, troubleshooting, and technical support requests
• Interpret technical documentation and guide customers through issue resolution
• Process purchase orders and maintain accurate customer records
• Monitor customer orders and provide updates regarding production, shipping, and delivery status
• Communicate proactively regarding delays, scheduling changes, and order updates
• Coordinate closely with Planning, Shipping, Contracts, Finance, and Operations teams
• Assist customers with invoicing, shipping, and administrative inquiries
• Review customer terms and conditions and route issues appropriately
• Maintain accurate information within customer portals and company systems
• Log quote requests and perform general administrative tasks
• Conduct customer screenings using approved compliance tools
• Support continuous improvement efforts to enhance customer satisfaction and order accuracy

Required Qualifications

• 1-3 years of customer service, administrative support, order management, or related experience
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Strong problem-solving abilities and technical aptitude
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint
• High School Diploma or GED
• Must qualify as a U.S. Person under ITAR regulations

Preferred Qualifications

• Experience supporting technical products or manufacturing environments
• Familiarity with Salesforce or similar CRM systems
• Experience using ERP systems (IFS experience preferred)
• Associate degree or higher
• Previous experience in order management, inside sales support, or technical customer service

Work Environment

• Full-time onsite position
• Professional, team-oriented office environment
• Frequent collaboration with cross-functional departments
• Fast-paced setting where accuracy, communication, and responsiveness are essential

Opportunity to support advanced technology products serving critical industries

Why Join This Team?

• Stable, growing organization
• Exposure to advanced technology and engineering products
• Collaborative and supportive work environment
• Opportunity to develop technical and customer-facing skills
• Long-term career potential
• Meaningful role supporting customers in highly specialized industries