Customer Support Specialist - Orders & Service Excellence

Seneca Resources Company, LLC; Richardsons (TN); Presencial; USD 26.000 - 37.000; Jornada completa

Descripción de la vacante

Seneca Resources is seeking a Customer Support Rep in Richardson, TX to handle customer inquiries, process orders, and resolve issues to support sales and satisfaction. This onsite role emphasizes clear communication and timely responses.

You will collaborate with sales, distribution, purchasing, manufacturing and marketing, support new staff through training modules, and assist sister companies as needed to ensure excellent service.

Formación

• Customer service experience.
• Retail background is a plus.
• Strong written and verbal communication skills.

Responsabilidades

• Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines.
• Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders.
• Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders as needed.
• Fosters open communication internally and externally and champions creative change to improve processing and service levels.
• Completes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols.
• Provides guidance and assistance to new or less experienced staff. Documents procedures as required.
• Supports committed accounts and/or sister-companies to ensure delivery of exceptional service and to build commitment and satisfaction while providing complete solutions/resolutions to issues.

Conocimientos

Customer service experience

Strong written and verbal comms

Descripción del empleo

Seneca Resources is seeking a Customer Support Rep in Richardson, TX to handle customer inquiries, process orders, and resolve issues to support sales and satisfaction. This onsite role emphasizes clear communication and timely responses.

You will collaborate with sales, distribution, purchasing, manufacturing and marketing, support new staff through training modules, and assist sister companies as needed to ensure excellent service.