Customer Support Specialist — Impactful, Growth‑Oriented

IDEX; Saint Paul (MN); On-site; USD 42,500 - 63,700; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings with company

PTO

Job summary

IDEX is seeking a Customer Service Representative to interact with customers, provide product information, process orders, and handle complaints across its global operations. You will gather details, resolve issues, and coordinate with internal teams to ensure accurate quotes and timely solutions.

The role emphasizes careful communication, documentation, and teamwork within a diverse business environment, with a strong focus on service excellence and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Ability to use computer systems, process information, and resolve conflicts.
• Attention to detail and reliability in daily tasks.

Responsibilities

• Interact with customers by telephone, email, and in person to provide information and process orders.
• Assess the validity of complaints and determine possible causes.
• Refer unresolved grievances to designated departments for further investigation.
• Notify customers of investigation results and any planned adjustments.
• Determine charges for services and send quotes to customers.
• Keep records of customer interactions, transactions, and comments.

Skills

Attention to detail

Dependability

Teamwork

Self-control

Education

High school diploma or equivalent

Job description

IDEX is seeking a Customer Service Representative to interact with customers, provide product information, process orders, and handle complaints across its global operations. You will gather details, resolve issues, and coordinate with internal teams to ensure accurate quotes and timely solutions.

The role emphasizes careful communication, documentation, and teamwork within a diverse business environment, with a strong focus on service excellence and customer satisfaction.