Onsite Customer Success & Orders Specialist - Dallas

Gurit; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Gurit seeks a Customer Support Representative to be based at the Dallas, Texas facility, on site and reporting to the Customer Service Manager. The role centers on handling inquiries, orders, complaints, and requests with a focus on delivering exceptional customer service and supporting business objectives.

You will process orders, coordinate with Supply Chain to ensure 100% OTIF, and collaborate with Sales. Strong ERP/CRM knowledge and excellent attention to detail are essential.

Qualifications

• High School Diploma or GED required.
• Familiar with ERP systems; Microsoft Dynamics training can be provided.
• Experience with customer service software, databases or CRM preferred.

Responsibilities

• Receive, process and acknowledge customer orders accurately and within deadlines.
• Collaborate with customers to gather accurate demand and communicate lead times for OTIF targets.
• Monitor order progress with Supply Chain and report changes to customers.
• Enter complaints and returns into the system and expedite actions.
• Assist Sales with data requirements and forms as needed.
• Support and collaborate with Sales where viable.

Skills

CRM software

ERP systems

Customer service software

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Dynamics

Job description

Gurit seeks a Customer Support Representative to be based at the Dallas, Texas facility, on site and reporting to the Customer Service Manager. The role centers on handling inquiries, orders, complaints, and requests with a focus on delivering exceptional customer service and supporting business objectives.

You will process orders, coordinate with Supply Chain to ensure 100% OTIF, and collaborate with Sales. Strong ERP/CRM knowledge and excellent attention to detail are essential.