Onsite Technical Support - Bilingual (Mandarin)

Universal Processing LLC (uP); Houston (TX); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

PTO

401k

Commuter benefits

Job summary

Universal Processing is seeking a Technical Support professional for a fully onsite, five-day-a-week role in Houston. The position interfaces with clients, supports sales efforts, and offers exposure to product testing and improvements based on merchant needs.

The role requires Mandarin-Chinese proficiency, a US work authorization, and a Bachelor's degree in CS/CE/IT or equivalent. On-the-job training is provided along with medical/dental/vision coverage, PTO, 401k, and commuter benefits.

Qualifications

• Must be authorized to work in the US at time of hire.
• Bilingual proficiency in Mandarin-Chinese is required, including reading and writing.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or the equivalent is preferred.

Responsibilities

• Deployment & Configuration: Program, configure, test and deploy payment technologies, including standalone materials, mobile payment devices, online gateways and POS systems.
• Perform quality checks to ensure devices are properly configured prior to shipment or installation.
• Assist with batch preparation and execution of deployment projects.
• Maintain accurate deployment records in the company CRM system.
• Follow deployment SOPs carefully and verify critical account and device information.
• Inventory & Operational Support: Maintain and update inventory records and assist with inventory organization.
• Support monthly inventory reporting and assist in preparing purchase plans for devices and supplies.
• Help ensure operational readiness for deployment activities.
• Technical Support & Local Response: Provide daily technical support via tickets, phone, live chat, and email inquiries.
• Troubleshoot device, gateway, and POS-related issues and elevate complex cases when necessary.
• Provide timely local deployment support and rapid response for time-sensitive reseller and merchant requests.
• Document client interactions and resolutions in the CRM System.
• Cross-Team Collaboration: Provide basic pre-sale and post-sale technical assistance to Sales Agents.
• Assist in understanding merchant needs and communicating technical requirements and product feedback between merchants and internal teams.
• Support coordination to ensure deployment and client issues are resolved efficiently.
• Assist in documenting product issues and suggestions based on merchant or team feedback.
• Payment Security & System Stability: Assist in ensuring payment devices and configurations follow company security standards and operational procedures.
• Support efforts to maintain stable and reliable payment operations during deployment and troubleshooting processes.
• Learning & Development: Continuously learn about the company's hardware, software, and payment technologies.
• Participate in internal product training, basic product testing, and support-related projects as assigned.

Skills

Mandarin-Chinese bilingual

US work authorization

Technical troubleshooting

Excel and Word

Education

Bachelor's degree in CS/CE/IT

Job description

Universal Processing is seeking a Technical Support professional for a fully onsite, five-day-a-week role in Houston. The position interfaces with clients, supports sales efforts, and offers exposure to product testing and improvements based on merchant needs.

The role requires Mandarin-Chinese proficiency, a US work authorization, and a Bachelor's degree in CS/CE/IT or equivalent. On-the-job training is provided along with medical/dental/vision coverage, PTO, 401k, and commuter benefits.