Technical Support - Bilingual in Chinese

Universal Processing LLC (uP); Arcadia (CA); On-site; USD 33,480 - 36,828; Full time

Job summary

A payment processing company in California is seeking a Technical Support Specialist proficient in Mandarin-Chinese. This full-time role includes preparing software and hardware, providing customer support, and troubleshooting systems. Ideal candidates will have strong communication skills and a passion for problem-solving. Salary starts at $3,000 per month with potential increase after probation.

Qualifications

• Must be authorized to work in the U.S. at the time of hire.
• Able to actively listen to clients and interact in a friendly manner.
• Self-motivated to learn new systems and products.

Responsibilities

• Prepare, install, and configure software & hardware for deployment.
• Onboard and train new users for newly deployed software and hardware.
• Perform remote troubleshooting over the phone and through remote control tools.

Skills

Bilingual proficiency in Mandarin-Chinese

Strong communication skills

Critical thinking

Detail-oriented

Analytical abilities

Proficiency in Excel

Proficiency in Word

Job description

Technical Support - Bilingual in Chinese

Universal Processing LLC (uP) is seeking a technical support specialist with bilingual proficiency in Mandarin-Chinese to provide on‑site support and help troubleshoot our systems.

Compensation

Non‑exempt position. Monthly salary of $3,000 during probation, increasing to $3,300 per month upon successful completion.

Role Summary

The full‑time, onsite role operates 5 days a week, interacting directly with clients, supporting sales efforts, and troubleshooting our systems.

Responsibilities

• Prepare, install, and configure software & hardware for deployment
• Onboard and train new users for newly deployed software and hardware
• Perform remote troubleshooting over the phone and through remote control tools
• Identify and analyze issues for software and/or hardware
• Partner with the Operations and Sales departments to provide the best solution for POS inquiries
• Collect feedback from end‑users and work with the Development team for future product improvement
• Assist in inventory tracking and management

Qualifications

• Must be authorized to work in the U.S. at the time of hire. E‑Verify employer.
• Bilingual proficiency in Mandarin‑Chinese is required.
• Strong communication skills, critical thinking, detail‑oriented, and analytical abilities.
• Able to actively listen to clients and interact with them in a friendly and patient manner.
• Ability to take initiative to solve problems effectively.
• Self‑motivated to learn new systems and products.
• able to accomplish tasks before deadlines and be detail‑oriented.
• Able to work efficiently as part of a team and as an individual.
• Proficient with Excel and Word.

About uP

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium‑sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest‑growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO‑100, the Company is soon to become the second AAPI‑owned payment processor company in U.S. history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.

At Let’s Go uP, we are an equal employment opportunity employer.

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service

Industries

Wireless Services, Telecommunications, and Communications Equipment Manufacturing

Location: Los Angeles, CA