Onsite Technical Support - Bilingual Mandarin

Universal Processing LLC; Houston (TX); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, Vision and Dental coverage

Paid Time Off (PTO)

401k matching

Commuter benefits

Job summary

Universal Processing is hiring a Technical Support specialist for a fully onsite role in Houston, TX. You will interact directly with clients, support our sales team, and learn about product testing and improvements based on merchant needs.

The position requires Mandarin-Chinese fluency, a US work authorization, and a Bachelor's degree in CS/CE/IT or equivalent. On-the-job training, competitive benefits including PTO, 401k, and commuter perks await.

Qualifications

• Must be authorized to work in the US at the time of hire (E-Verify).
• Bilingual proficiency in Mandarin-Chinese is required, including reading and writing.
• Bachelor's degree in CS/CE/IT or equivalent preferred.
• Technically savvy with strong organizational skills.
• Experience troubleshooting issues and achieving solutions.
• Able to work independently and in a team, meeting deadlines.

Responsibilities

• Program, configure, test and deploy payment technologies, including standalone materials, mobile payment devices, online gateways and POS systems.
• Perform quality checks to ensure devices are properly configured prior to shipment or installation.
• Assist with batch preparation and deployment projects.
• Maintain accurate deployment records in the CRM system.
• Follow deployment SOPs and verify critical account and device information.
• Provide daily technical support via tickets, phone, live chat, and email inquiries.
• Troubleshoot device, gateway, and POS issues and escalate complex cases as needed.
• Provide timely local deployment support and rapid response for time-sensitive reseller and merchant requests.
• Document client interactions and resolutions in the CRM.

Skills

Bilingual Mandarin-Chinese

Technical troubleshooting

Excel

Word

Education

Bachelor's degree in Computer Science/Computer Engineering/Information Technology (or equivalent)

Tools

Excel

Word

Job description

Universal Processing is hiring a Technical Support specialist for a fully onsite role in Houston, TX. You will interact directly with clients, support our sales team, and learn about product testing and improvements based on merchant needs.

The position requires Mandarin-Chinese fluency, a US work authorization, and a Bachelor's degree in CS/CE/IT or equivalent. On-the-job training, competitive benefits including PTO, 401k, and commuter perks await.