Bilingual Mandarin Sales Operations Analyst (Data & CRM)

Universal Processing LLC; Houston (TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Paid training

Medical coverage

Dental coverage

Vision coverage

PTO

401k

Performance reviews

Job summary

Universal Processing LLC seeks a Sales Operations Analyst to join the Houston office onsite. The role partners with Sales and cross-functional teams to optimize operations, ensure data accuracy, and deliver CRM training and BI support. Fluency in Mandarin is required, with strong Excel/SQL skills and 1–2 years analytics preferred.

The position offers full benefits, paid training, and opportunities for salary growth after probation, with a supportive team in a growing fintech environment.

Qualifications

• Mandarin-Chinese bilingual required.
• Strong Excel/Google Sheets skills.
• Familiarity with Python/SQL for data analysis.
• Excellent communication and analytical abilities.
• No minimum experience required; 1-2 years analytics is a plus.

Responsibilities

• Review account closure requests, retention opportunities, and monthly reports.
• Clean, consolidate, and maintain lead databases; analyze lead quality.
• Validate KPI data, maintain performance reports, support data analysis.
• Deliver CRM training and support sales enablement initiatives.
• Maintain CRM data quality and monitor pipeline health.
• Prepare competitor analyses to support strategic planning.
• Support BI initiatives to drive operational efficiency.

Job description

Universal Processing LLC seeks a Sales Operations Analyst to join the Houston office onsite. The role partners with Sales and cross-functional teams to optimize operations, ensure data accuracy, and deliver CRM training and BI support. Fluency in Mandarin is required, with strong Excel/SQL skills and 1–2 years analytics preferred.

The position offers full benefits, paid training, and opportunities for salary growth after probation, with a supportive team in a growing fintech environment.