Onsite Tech Support – Bilingual Mandarin (Entry Level)

Universal Processing LLC (uP); Arcadia (CA); On-site; USD 33,480 - 36,828; Full time

Job summary

A payment processing company in California is seeking a Technical Support Specialist proficient in Mandarin-Chinese. This full-time role includes preparing software and hardware, providing customer support, and troubleshooting systems. Ideal candidates will have strong communication skills and a passion for problem-solving. Salary starts at $3,000 per month with potential increase after probation.

Qualifications

• Must be authorized to work in the U.S. at the time of hire.
• Able to actively listen to clients and interact in a friendly manner.
• Self-motivated to learn new systems and products.

Responsibilities

• Prepare, install, and configure software & hardware for deployment.
• Onboard and train new users for newly deployed software and hardware.
• Perform remote troubleshooting over the phone and through remote control tools.

Skills

Bilingual proficiency in Mandarin-Chinese

Strong communication skills

Critical thinking

Detail-oriented

Analytical abilities

Proficiency in Excel

Proficiency in Word

Job description

A payment processing company in California is seeking a Technical Support Specialist proficient in Mandarin-Chinese. This full-time role includes preparing software and hardware, providing customer support, and troubleshooting systems. Ideal candidates will have strong communication skills and a passion for problem-solving. Salary starts at $3,000 per month with potential increase after probation.