Onsite Tech Support Specialist - K-12

Five Star Technology Solutions; New Palestine (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Five Star Technology Solutions in Indiana is seeking an onsite IT support technician to assist students, teachers, and school staff.

You will troubleshoot devices, image computers, deploy devices at the start of the year, and document issues in our ticketing system. The role requires strong communication and teamwork within a K-12 environment and participation in regular leadership and learning events.

Responsibilities

• Provide Tier I onsite IT support for staff and students.
• Schedule and execute device deployments and end-of-year device collection.
• Image computers, install software, and maintain inventory.
• Troubleshoot and repair devices including iPads, Chromebooks, Windows PCs.
• Document issues in the ticketing system and escalate when needed.
• Collaborate with Onsite Services Leadership to communicate ticket status.
• Participate in weekly 1-on-1s, team meetings, and company learning events.

Skills

Customer service

Troubleshooting

Communication

Ticketing system

Device imaging

End-user support

Job description

Five Star Technology Solutions in Indiana is seeking an onsite IT support technician to assist students, teachers, and school staff.

You will troubleshoot devices, image computers, deploy devices at the start of the year, and document issues in our ticketing system. The role requires strong communication and teamwork within a K-12 environment and participation in regular leadership and learning events.