K-12 Onsite Tech Support Specialist

Five-Star-Technology-Solutions; New Palestine (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Five-Star-Technology-Solutions is seeking an on-site IT support specialist to serve a New Palestine school community. The role requires handling daily user issues, deploying devices, and imaging software in a busy K-12 environment.

You will work closely with school staff and leadership, prioritizing requests, documenting steps, and maintaining high service quality during onsite and virtual team meetings.

Qualifications

• Experience providing onsite IT support in educational settings.
• Strong communication and troubleshooting skills.
• Ability to prioritize requests and adapt in a dynamic K-12 environment.

Responsibilities

• Provide Tier I onsite technical support for students, teachers, and staff.
• Schedule and execute device deployment at the start of the school year and collect 1:1 devices at year end.
• Imaging and software installations; maintain and repair technology inventory.
• Troubleshoot and repair devices including iPads, MacBooks, Chromebooks, Windows laptops, desktop PCs, and interactive whiteboards.
• Document troubleshooting steps in our ticketing system and communicate status with staff.
• Collaborate with Onsite Services Leadership and Client Experience teams for clear ticket/status updates.

Skills

Onsite IT support

Excellent communication

Troubleshooting

Ticketing system

Device deployment

Tools

iPad

MacBooks

Chromebooks

Windows PCs

Job description

Five-Star-Technology-Solutions is seeking an on-site IT support specialist to serve a New Palestine school community. The role requires handling daily user issues, deploying devices, and imaging software in a busy K-12 environment.

You will work closely with school staff and leadership, prioritizing requests, documenting steps, and maintaining high service quality during onsite and virtual team meetings.