Onsite Technician

Five Star Technology Solutions; Terre Haute (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Five Star Technology Solutions is seeking an individual in Terre Haute to provide daily onsite technical support in K-12 schools. The role demands effective communication and troubleshooting skills to assist students, teachers, and administrators.

Your responsibilities will include Tier I support, device management, and collaboration with school personnel. Ideal candidates thrive in dynamic settings and exhibit strong problem-solving abilities.

Qualifications

• Proven ability to provide Tier I onsite technical support in a K-12 environment.
• Experience with device deployment and collection.
• Ability to troubleshoot and repair both hardware and software issues.

Responsibilities

• Provide Tier I onsite technical support for the school.
• Schedule and execute device deployment at school year start.
• Perform computer imaging and software installations.

Skills

Excellent communication skills

Troubleshooting skills

Adaptability

Prioritization

Tools

Ticketing systems

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of Terre Haute area schools.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment.

Responsibilities and Expectations

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year.
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and, when necessary, escalates problems to higher-level technical support professionals, collaborating and communicating until problems are fully resolved.
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes.
• Uphold Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events.