Onsite Technician

Inuplands; New Palestine (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Inuplands is seeking an onsite IT support specialist to provide daily Tier I technical support for students, teachers, staff, and administrators at New Palestine School Corporation.

The role requires excellent communication and troubleshooting skills, prioritization, and adaptability in a dynamic K-12 environment. Responsibilities include imaging, device deployment, and maintaining detailed troubleshooting notes in our ticketing system to keep school personnel informed.

Qualifications

• Experience providing Tier I onsite IT support in K-12 settings.
• Strong communication and troubleshooting skills.
• Ability to manage multiple tickets and priorities in a dynamic environment.

Responsibilities

• Provide Tier I onsite technical support for students, teachers, staff, and administrators.
• Schedule and execute device deployment at the start of the school year and collect 1:1 devices at year end.
• Perform computer imaging and software installations; maintain technology inventory.
• Troubleshoot and repair devices including iPads, MacBooks, Chromebooks, Windows laptops/desktops, and interactive whiteboards.

Skills

Customer service

Troubleshooting

Communication

Ticketing system

Prioritization

Tools

Imaging software

Device deployment

Inventory management

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of New Palestine School Corporation.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.

Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year

Perform computer imaging and software installations and maintain/repair technology inventory.

Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.

Work within our ticketing system to maintain detailed troubleshooting notes and collaborating and communicating until problems are fully resolved

Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes

Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events