Onsite Technician

Five Star Technology Solutions; New Palestine (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Five Star Technology Solutions in Indiana is seeking an onsite IT support technician to assist students, teachers, and school staff.

You will troubleshoot devices, image computers, deploy devices at the start of the year, and document issues in our ticketing system. The role requires strong communication and teamwork within a K-12 environment and participation in regular leadership and learning events.

Responsibilities

• Provide Tier I onsite IT support for staff and students.
• Schedule and execute device deployments and end-of-year device collection.
• Image computers, install software, and maintain inventory.
• Troubleshoot and repair devices including iPads, Chromebooks, Windows PCs.
• Document issues in the ticketing system and escalate when needed.
• Collaborate with Onsite Services Leadership to communicate ticket status.
• Participate in weekly 1-on-1s, team meetings, and company learning events.

Skills

Customer service

Troubleshooting

Communication

Ticketing system

Device imaging

End-user support

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of New Palestine School Corporation.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events