Onsite Technician

Five-Star-Technology-Solutions; New Palestine (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Five-Star-Technology-Solutions is seeking an on-site IT support specialist to serve a New Palestine school community. The role requires handling daily user issues, deploying devices, and imaging software in a busy K-12 environment.

You will work closely with school staff and leadership, prioritizing requests, documenting steps, and maintaining high service quality during onsite and virtual team meetings.

Qualifications

• Experience providing onsite IT support in educational settings.
• Strong communication and troubleshooting skills.
• Ability to prioritize requests and adapt in a dynamic K-12 environment.

Responsibilities

• Provide Tier I onsite technical support for students, teachers, and staff.
• Schedule and execute device deployment at the start of the school year and collect 1:1 devices at year end.
• Imaging and software installations; maintain and repair technology inventory.
• Troubleshoot and repair devices including iPads, MacBooks, Chromebooks, Windows laptops, desktop PCs, and interactive whiteboards.
• Document troubleshooting steps in our ticketing system and communicate status with staff.
• Collaborate with Onsite Services Leadership and Client Experience teams for clear ticket/status updates.

Skills

Onsite IT support

Excellent communication

Troubleshooting

Ticketing system

Device deployment

Tools

iPad

MacBooks

Chromebooks

Windows PCs

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of New Palestine School Corporation.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.

Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year

Perform computer imaging and software installations and maintain/repair technology inventory.

Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.

Work within our ticketing system to maintain detailed troubleshooting notes and collaborating and communicating until problems are fully resolved

Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes

Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events