Onsite Technician

Inuplands; Terre Haute (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Inuplands in Terre Haute, Indiana is seeking a dedicated individual to provide daily onsite technical support for K-12 schools. This role requires effective communication and flexible problem-solving skills as you assist students and staff with technology issues.

Responsibilities include deploying devices, troubleshooting hardware and software, and maintaining technology inventory, all while ensuring top-notch service quality in a collaborative environment.

Qualifications

• Experience in a K-12 educational environment is a plus.
• Ability to prioritize requests effectively.
• Hands-on experience with various devices.

Responsibilities

• Provide Tier I onsite technical support for device issues.
• Schedule device deployment and collection during the school year.
• Perform computer imaging and maintain technology inventory.

Skills

Excellent communication skills

Troubleshooting skills

Adaptability

Tools

Ticketing systems

iPads

Macbooks

Chromebooks

Windows laptops

Windows Desktop PCs

Interactive whiteboards

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of Terre Haute area schools.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year.
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher‑level technical support professionals when necessary, collaborating and communicating until problems are fully resolved.
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes.
• Uphold Five Star quality of service onsite while also actively participating virtually in weekly 1‑on‑1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events.