Onsite Technology Support Analyst - Boston

Skadden; Boston (MA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health care

401(k) savings plan

Paid time off

Professional development

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP in Boston seeks a Technology Support Analyst to provide onsite technology support, including software, hardware, and network services. The role operates Monday–Friday, 9:00 AM–5:00 PM, reporting to the Senior Technology Support team.

The ideal candidate has strong customer service and troubleshooting skills, with experience in Citrix, Windows and Mac environments, and familiarity with mobile devices and security practices.

Qualifications

• High school diploma or equivalent with related technical training.

Responsibilities

• Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and logs calls.

Skills

Customer service

Troubleshooting

Problem solving

Communication skills

Teamwork

Education

High School diploma or equivalent

Technical training

Tools

Microsoft Office Suite

Citrix

Windows

Mac OS

NetDocuments

Mobile devices (iPhone etc.)

Litera ChangePro

Security awareness

Job description

Skadden, Arps, Slate, Meagher & Flom LLP in Boston seeks a Technology Support Analyst to provide onsite technology support, including software, hardware, and network services. The role operates Monday–Friday, 9:00 AM–5:00 PM, reporting to the Senior Technology Support team.

The ideal candidate has strong customer service and troubleshooting skills, with experience in Citrix, Windows and Mac environments, and familiarity with mobile devices and security practices.