Onsite Tech & Mailroom Specialist

Ricoh Americas Corporation; Lenexa (KS); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K

Job summary

Ricoh Americas Corporation is seeking a Field Representative II for MS onsite technical support. The role covers copy/print, mail center services, conference room/AV management, and fleet support, ensuring precise, timely work and strong customer satisfaction.

You will troubleshoot hardware/software, calibrate equipment to match originals, and maintain reports and inventories. The ideal candidate has a high school diploma or equivalent with 3–5 years of related experience, and the ability to

Qualifications

• Excellent customer service skills.
• Good organizational skills and ability to prioritize.
• Ability to use, calibrate and troubleshoot office and complex technical equipment.

Responsibilities

• Follows Ricoh Service Excellence performance requirements.
• Responsible for copy and mail center services, conference rooms and AV management, fleet management, and various support services.
• Achieves customer satisfaction by preparing, inspecting, and assembling projects accurately and timely.
• Meets deadlines by working at a quick and steady pace while maintaining quality.

Skills

Customer service

Organization

Calibration & troubleshooting

Education

High school diploma or equivalent

Job description

Ricoh Americas Corporation is seeking a Field Representative II for MS onsite technical support. The role covers copy/print, mail center services, conference room/AV management, and fleet support, ensuring precise, timely work and strong customer satisfaction.

You will troubleshoot hardware/software, calibrate equipment to match originals, and maintain reports and inventories. The ideal candidate has a high school diploma or equivalent with 3–5 years of related experience, and the ability to