Onsite Field Technician II — Copy, AV & Tech Support

Ricoh USA, Inc.; Lenexa (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K

Health insurance

Paid time off (vacation/holidays)

Tuition assistance programs

Job summary

Ricoh USA, Inc. seeks a Field Representative II for onsite technical support in Lenexa, KS. You will handle copy and mail center services, conference room AV management, and related on-site duties to ensure smooth operations.

You will diagnose and repair equipment, troubleshoot hardware and software issues, calibrate printers, and maintain optimal machine performance while meeting client expectations and deadlines. A professional appearance and reliable attendance are essential.

Qualifications

• Requires high school diploma or equivalent.
• Minimum of 3 years related experience; 5 years preferred.
• Excellent customer service and strong organizational skills.

Responsibilities

• Handle copy and mail center services, conference rooms and AV management.
• Troubleshoot hardware and software issues with equipment.
• Calibrate and maintain printer/copier performance to match originals.
• Meet deadlines with accurate, timely project prep and assembly.
• Organize supplies and report attendance in accordance with policies.

Skills

Customer service

Organizational skills

Equipment troubleshooting

Education

High school diploma

3+ years related experience

5 years preferred

Tools

Copier equipment

Job description

Ricoh USA, Inc. seeks a Field Representative II for onsite technical support in Lenexa, KS. You will handle copy and mail center services, conference room AV management, and related on-site duties to ensure smooth operations.

You will diagnose and repair equipment, troubleshoot hardware and software issues, calibrate printers, and maintain optimal machine performance while meeting client expectations and deadlines. A professional appearance and reliable attendance are essential.