Onsite Shift Lead — Real-Time Ops & Staffing

DoorDash USA; Austin (TX); On-site; USD 30,000 - 41,000; Full time

Job summary

DoorDash USA is seeking a Customer Onsite Shift Lead in Austin, TX to coordinate real-time operations for our DoorDash for Business program. You’ll act as the control tower during your shift, ensuring OSS staffing, smooth issue resolution, and clear communication with field and central teams.

You’ll lead shift management, monitor attendance, backfill gaps, troubleshoot setup problems, and serve as the primary on-site liaison for all OSS communications, aiming to deliver a seamless on-site

Qualifications

• 1–3 years in operations, logistics, hospitality, or similar fast-paced environments.
• Strong real-time decision-making and problem-solving skills.
• Comfortable managing multiple workflows simultaneously.
• Highly reliable and responsive.

Responsibilities

• Own shift management and staffing, ensuring full coverage across active jobs.
• Monitor attendance, lateness, and no-shows; take corrective action.
• Backfill gaps in real-time by reassigning or escalating.
• Troubleshoot issues like late arrivals or setup problems.
• Serve as the primary point of contact for OSS communication during shift.

Skills

Shift staffing

Real-time decision making

Problem solving

Communication

Reliability

Job description

DoorDash USA is seeking a Customer Onsite Shift Lead in Austin, TX to coordinate real-time operations for our DoorDash for Business program. You’ll act as the control tower during your shift, ensuring OSS staffing, smooth issue resolution, and clear communication with field and central teams.

You’ll lead shift management, monitor attendance, backfill gaps, troubleshoot setup problems, and serve as the primary on-site liaison for all OSS communications, aiming to deliver a seamless on-site