Customer Onsite Shift Lead, DoorDash for Business

DoorDash USA; Austin (TX); On-site; USD 30,000 - 41,000; Full time

Job summary

DoorDash USA is seeking a Customer Onsite Shift Lead in Austin, TX to coordinate real-time operations for our DoorDash for Business program. You’ll act as the control tower during your shift, ensuring OSS staffing, smooth issue resolution, and clear communication with field and central teams.

You’ll lead shift management, monitor attendance, backfill gaps, troubleshoot setup problems, and serve as the primary on-site liaison for all OSS communications, aiming to deliver a seamless on-site

Qualifications

• 1–3 years in operations, logistics, hospitality, or similar fast-paced environments.
• Strong real-time decision-making and problem-solving skills.
• Comfortable managing multiple workflows simultaneously.
• Highly reliable and responsive.

Responsibilities

• Own shift management and staffing, ensuring full coverage across active jobs.
• Monitor attendance, lateness, and no-shows; take corrective action.
• Backfill gaps in real-time by reassigning or escalating.
• Troubleshoot issues like late arrivals or setup problems.
• Serve as the primary point of contact for OSS communication during shift.

Skills

Shift staffing

Real-time decision making

Problem solving

Communication

Reliability

Job description

Customer Onsite Shift Lead, DoorDash for Business

Austin, TX

About the Team

DoorDash for Business is an exciting new arm of the DoorDash platform, focusing on providing meals solutions to companies. We're building and scaling new ways to delight our corporate customers, by leveraging the DoorDash platform and focusing on the white-glove experience.

About the Role

The OSS Shift Lead is the operational backbone of the day-to-day shift. This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations.

You are the “control tower” during your shift — responsible for keeping operations running smoothly and stepping in when things go off track.

You’re excited about this opportunity because...

• Shift Management & Staffing
• Assign OSS to shifts and ensure full coverage across all active jobs
• Monitor attendance, lateness, and no-shows; take immediate corrective action
• Backfill gaps in real-time by reassigning or escalating
• Real-Time Operations Oversight
• Troubleshoot issues (e.g., late arrivals, setup problems, participant confusion)
• Escalate critical issues with clear context and proposed solutions
• Communication Hub
• Serve as the primary point of contact for all inbound/outbound OSS communication during shift
• Respond to OSS questions, issues, and updates quickly and clearly
• Coordinate with internal teams (Ops, Support, Launchers etc.) as needed

What Good Looks Like

• All shifts are fully staffed with minimal last-minute scrambling
• OSS know exactly where to be and what to do
• Issues are resolved quickly without escalation when possible
• Communication is fast, clear, and proactive
• Participants have a seamless experience on-site

We're excited about you because...

• 1–3 years in operations, logistics, hospitality, or similar fast-paced environments
• Strong real-time decision-making and problem-solving skills
• Comfortable managing multiple workflows simultaneously
• Highly reliable and responsive

Nice to Have

• Familiarity with last-mile logistics or on-demand operations

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.