Onsite Service Technician: Electromechanical Field Specialist

Xerox Corporation; Savannah (GA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Training & development

Job summary

Xerox Corporation is seeking an Onsite Service Technician to join our Technical Services team. You will diagnose, repair, and maintain customer equipment at client sites, ensuring device availability and SLA compliance.

This hands-on, customer-facing role requires strong electromechanical skills, safety awareness, and a commitment to delivering high-quality service in a fast-paced environment.

Qualifications

• Electromechanical troubleshooting experience.
• Strong customer service and problem-solving skills.
• Ability to lift up to 50 pounds and perform physical work.
• Valid driver's license and auto insurance meeting company policies.
• Willingness to travel within territory as needed.

Responsibilities

• Diagnose, troubleshoot, maintain, and repair customer equipment using electrical and mechanical knowledge.
• Manage service calls and resolve equipment issues in accordance with customer SLAs.
• Serve as a primary customer contact for equipment maintenance, production support, and supply inventory needs.
• Communicate equipment status and availability to onsite customers and engage additional Xerox resources when required.
• Provide customer training on assigned products to improve end-user knowledge of equipment functionality.

Skills

Electromechanical troubleshooting

Customer service

Time management

Organizational skills

Valid driver's license

Tools

Multimeter

Electrical schematics

Job description

Xerox Corporation is seeking an Onsite Service Technician to join our Technical Services team. You will diagnose, repair, and maintain customer equipment at client sites, ensuring device availability and SLA compliance.

This hands-on, customer-facing role requires strong electromechanical skills, safety awareness, and a commitment to delivering high-quality service in a fast-paced environment.