Onsite Field Service Technician (Electromechanical)

Xerox Corporation; Clinton (IA); Sur place; USD 30 000 - 47 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Wellness support

401k matching

Paid time off

Résumé du poste

Xerox Corporation seeks an Onsite Service Technician to support our Technical Services division. In this customer-facing role, you will deliver excellent service, repair equipment, and act as the primary contact for clients to ensure uptime and satisfaction.

You will troubleshoot using electromechanical skills, manage inventory, and train end users to improve day-to-day operation, contributing to a collaborative service-focused culture.

Qualifications

• Electromechanical experience and ability to troubleshoot.
• Strong customer service mindset and communication skills.
• Excellent time management and reliability in field service roles.
• Valid driver’s license and appropriate insurance coverage.
• Ability to lift up to 50 pounds and perform frequent walking, standing, squatting, bending and driving.

Responsabilités

• Deliver outstanding service and resolve calls per SLAs.
• Troubleshoot and repair equipment using electromechanical knowledge and diagnostic tools.
• Manage maintenance, production support, and inventory for assigned equipment.
• Communicate equipment status and availability to clients and coordinate support.
• Train end users on assigned products to improve day-to-day use.

Connaissances

Electromechanical knowledge

Customer service

Time management

Driving license

Outils

Multi-meter

Diagnostic tools

Description du poste

Xerox Corporation seeks an Onsite Service Technician to support our Technical Services division. In this customer-facing role, you will deliver excellent service, repair equipment, and act as the primary contact for clients to ensure uptime and satisfaction.

You will troubleshoot using electromechanical skills, manage inventory, and train end users to improve day-to-day operation, contributing to a collaborative service-focused culture.