Onsite Service Operations Lead - Payroll & Client Success

Roman Health Pharmacy LLC; Chandler (AZ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee Assistance Program

Job summary

Vensure Employer Solutions, based in Chandler, Arizona, is seeking a Service Operations Supervisor to manage client relationships and oversee payroll processing and tax-related tasks. This role requires coordinating user setup, training, and proactive retention strategies while ensuring service delivery aligns with SOPs.

Regular on-site attendance is essential for secure access to systems and collaboration with internal teams.

Qualifications

• Excellent communication and interpersonal skills across teams.
• Strong time management and ability to prioritize in a fast-paced environment.
• Experience with payroll, HRIS, and service delivery processes is a plus.

Responsibilities

• Act as primary client contact and manage relationships.
• Coordinate user setup and training for payroll and reporting platforms.
• Lead client meetings and review escalated issues with internal teams.
• Ensure timely payroll processing and resolve payroll errors.
• Support payroll tax guidance and state registrations.

Skills

Communication

Time management

Teamwork

Attention to detail

Problem solving

Education

Associates Degree

High School Diploma

Retirement plan credentials (ASPPA/CEBS)

Tools

Microsoft Office

Job description

Vensure Employer Solutions, based in Chandler, Arizona, is seeking a Service Operations Supervisor to manage client relationships and oversee payroll processing and tax-related tasks. This role requires coordinating user setup, training, and proactive retention strategies while ensuring service delivery aligns with SOPs.

Regular on-site attendance is essential for secure access to systems and collaboration with internal teams.