On-Site Service Operations Lead – Payroll

Roman Health Pharmacy LLC; Atlanta (GA); On-site; USD 34,440 - 42,705; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

EAP

FSA/HSA

Job summary

Vensure Employer Solutions is seeking a Service Operations Supervisor to manage client relationships and oversee payroll processing, data analysis, and tax guidance. This on-site role requires coordinating user setup, training, and proactive client retention efforts.

The ideal candidate will have supervisory experience, strong communication, and solid knowledge of payroll systems across multi-state accounts, with a focus on accurate, timely service delivery.

Qualifications

• High School Diploma 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant nontraditional degree programs, or job training programs) required.
• 2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
• Previous supervisory experience.
• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

Responsibilities

• Act as the primary contact for assigned group of clients.
• Coordinate user set-up and provide training for client-facing web-based payroll, custom reporting software and service platforms.
• Facilitate proactive intervention steps for at‑risk clients, collaborating with internal teams, clients, and business consultants for successful retention.
• Manage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations.
• Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs.
• Coordinate and lead client meetings to review and discuss escalated issues or significant matters related to the client's account.

Skills

Client relations

Payroll knowledge

Communication

Team leadership

Coaching/Training

Education

High School Diploma or equivalent

Equivalent combination of experience/education

Tools

MS Office

Payroll software

CRM systems

Job description

Vensure Employer Solutions is seeking a Service Operations Supervisor to manage client relationships and oversee payroll processing, data analysis, and tax guidance. This on-site role requires coordinating user setup, training, and proactive client retention efforts.

The ideal candidate will have supervisory experience, strong communication, and solid knowledge of payroll systems across multi-state accounts, with a focus on accurate, timely service delivery.