IT Support Analyst

Solution Partners, Inc.; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Solution Partners, Inc. is seeking a full-time onsite IT support technician in Grand Rapids, MI for a 12-month contract. The role focuses on delivering strong customer service and effective end-user device support across client locations.

The ideal candidate will install Dell hardware, manage SCCM software deployments, configure VPNs, support IT/AV setups for events, assist onboarding, and handle Office 365/Teams support while coordinating with IT teams to escalate issues to resolution.

Qualifications

• 1+ years of experience in computer operations or desktop support.
• CompTIA A+ or MCSE or other IT certifications preferred.
• Working knowledge of Windows 10, Office 365, Teams and SCCM.
• Experience with Inventory / Asset Tracking software.
• Ability to follow written IT policies and procedures.
• Strong communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Installing and configuring Dell hardware and peripherals.
• Install programs/software via SCCM and software center.
• Coordinate setup of new devices with end users, shipping and returning old PCs.
• Respond to post-deployment issues related to hardware or software.
• Configure end-user VPNs (Pulse, AoVPN).
• Provide IT/AV conference support for onsite/offsite events and meetings.
• Assist onboarding including equipment procurement and imaging.
• Use ticketing system to document service requests and incidents.
• Provide MS Office 365 support for Outlook Calendar and Teams.
• Printer management and basic network/print issue resolution.
• Collaborate with IT groups to escalate issues to closure.

Skills

Customer service

End-user support

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Education

CompTIA A+ Certification

MCSE

Tools

SCCM

Windows 10

Office 365

Teams

Pulse VPN

AoVPN

Job description

We need someone who can work 5 days onsite in Grand Rapids MI.

This is a 12 month contract role and it can be extended yearly.

Summary

This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms.

Primary Duties and Responsibilities

• Installing and configuring Dell Hardware & peripherals.
• Install programs/software with executables and SCCM software center.
• Coordinate directly with end-user in setup of new device, shipping and return of old pc.
• Respond to post deployment application and hardware issues related to refresh.
• Experience with end-user virtual private network configuration (Pulse, AoVPN).
• Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.
• Assist in employee On-boarding process, including equipment procurement & imaging.
• Utilize ticketing system to document service request and incidents.
• MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.
• Printer management including standard break/fix of hardware, software, and networking issues.
• Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.

Qualifications

• One or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
• CompTIA A+ Certification, MCSE, or other IT Certifications.
• Working knowledge of and experience with Windows10, Office365, Teams and SCCM.
• Experience with Inventory / Asset Tracking software.
• Ability to follow written IT policies and procedures.
• Strong communication and interpersonal skills.
• Strong organizational skills and a strong attention to detail.