Onsite Tech Support Analyst – Windows, Azure & VDI

The Intersect Group; Greer (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

The Intersect Group is partnering with a consumer financial services organization to hire a Tech Support Analyst for a 100% onsite Service Desk role in Greer, SC. You will support corporate and field employees, handling desktops, software, and networking issues while collaborating with infrastructure and systems teams.

Ideal candidates have 3+ years in service desk environments, strong Windows troubleshooting, networking basics, and experience with ticketing systems.

Qualifications

• 3+ years of Service Desk/Help Desk/Desktop Support in a professional setting.
• Strong troubleshooting of Windows OS, hardware, software, and end-user issues.
• Solid understanding of networking fundamentals and connectivity problems.
• Experience with ticketing systems and meeting service levels.

Responsibilities

• Provide advanced desktop and end-user support for corporate and field employees.
• Troubleshoot and resolve hardware, software, OS, and network issues.
• Manage and respond to service desk tickets with strong first call resolution.
• Support virtual desktop environments, including Azure Virtual Desktop.
• Assist with desktop engineering and systems administration activities.
• Collaborate with infrastructure, network, and application support teams.
• Deliver remote support to branch locations with occasional onsite assistance.
• Document incidents, resolutions, and knowledge articles to improve service delivery.

Skills

Service Desk

Windows OS

Networking

Jira

Azure Virtual Desktop

Tools

Azure Virtual Desktop

Nerdio

Jira

Job description

The Intersect Group is partnering with a consumer financial services organization to hire a Tech Support Analyst for a 100% onsite Service Desk role in Greer, SC. You will support corporate and field employees, handling desktops, software, and networking issues while collaborating with infrastructure and systems teams.

Ideal candidates have 3+ years in service desk environments, strong Windows troubleshooting, networking basics, and experience with ticketing systems.