Hybrid IT Help Desk Technician - Windows & 365 Support

TEKsystems

Lansing (MI)

Hybrid

USD 22,000 - 25,000

Full time

11 days ago

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Job summary

TEKsystems in Lansing, MI is seeking a Help Desk Technician to provide Tier 1 support in an enterprise environment. The role handles diagnosing and resolving hardware, software, networking, and user access issues while delivering strong customer service.

This is a hybrid contract position based out of Lansing, MI. Key responsibilities include initial contact handling via phone/email/chat, troubleshooting Windows 10/11 and Microsoft 365, managing Active Directory/Azure AD accounts, and

Qualifications

2+ years of Help Desk/Desktop Support/Service Desk experience.
Experience supporting Windows 10/11 environments.
Familiarity with Microsoft 365 administration and support.
Knowledge of Active Directory, Azure AD, and user account management.
Experience with ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or similar platforms.
Experience supporting desktops, laptops, printers, mobile devices, and peripherals.
Knowledge of remote support tools and endpoint management solutions.
Strong troubleshooting, problem-solving, and analytical skills.

Responsibilities

Serve as the first point of contact for technical support requests via phone, email, chat, and ticketing systems.
Troubleshoot and resolve issues involving Windows OS, Microsoft 365, printers, mobile devices, and peripherals.
Manage user accounts, password resets, group memberships, and access requests through Active Directory/Azure AD.
Perform software installations, upgrades, configurations, and workstation deployments.
Monitor, update, and maintain tickets according to SLA requirements.
Escalate complex issues to appropriate teams as needed.
Document troubleshooting steps, root causes, and resolutions in the ticketing system.
Assist with hardware provisioning, asset management, and lifecycle replacements.
Participate in system rollouts, technology upgrades, and IT projects.
Create and maintain technical documentation and knowledge base articles.