Onsite IT Service Desk Technician – Windows & Office 365

TEKsystems; Boise (ID); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Pre-tax and Roth post-tax options

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

On-site job

Job summary

TEKsystems is seeking a Service Desk Technician for a 1-year on-site contract in Boise, Idaho. The role provides Tier 1 support for end users via phone, email, and chat, troubleshooting hardware/software requests, and escalating complex issues to specialized teams.

Ideal candidates have 5+ years in enterprise help desk environments, experience with Windows 10, Office 365, AD, and basic Active Directory tools, with strong communication skills for high-volume queues in a corporate setting.

Qualifications

• 5+ years of enterprise help desk/service desk experience.
• Experience supporting PC/network clients and high-volume phone queues.
• Windows 10, VDI, Office 365, mobile devices, and enterprise ticketing software.
• Active Directory tools and user account management basics.

Responsibilities

• Provide Tier 1 support via phone, email, and chat.
• Document issues and escalate complex problems to specialized technical teams.
• Support end-user desktops, laptops, handheld devices, and network peripherals.
• Deliver phone-based customer service and technical assistance in a high-volume service desk environment.
• Troubleshoot standard enterprise software including Office 365, Adobe, line-of-business, and proprietary applications.
• Accurately document all customer interactions in the ticketing system.
• Escalate and route unresolved requests to appropriate secondary technical teams.

Skills

Help desk

Service desk

Windows 10

Office 365

Active Directory

Job description

TEKsystems is seeking a Service Desk Technician for a 1-year on-site contract in Boise, Idaho. The role provides Tier 1 support for end users via phone, email, and chat, troubleshooting hardware/software requests, and escalating complex issues to specialized teams.

Ideal candidates have 5+ years in enterprise help desk environments, experience with Windows 10, Office 365, AD, and basic Active Directory tools, with strong communication skills for high-volume queues in a corporate setting.