Onsite Service Administrator: Customer Care & Work Orders

Cummins; Denver (CO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Cash Balance Pension Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Full complement of personal and pro

Job summary

Cummins Inc. in Colorado Springs, CO is seeking a Service Administrator to be the first contact for customers and to promote quality service. This 100% onsite role supports the Distribution business and includes creating work orders, updating customers, and maintaining records.

The ideal candidate has strong customer service, order-management experience, and the ability to document information accurately. Relocation package is available and E-Verify applies.

Qualifications

• Must have strong customer service and communication skills.
• Experience creating and managing work orders.
• Ability to document customer, equipment, and service information accurately.
• Knowledge of service documentation and warranty processes.
• Ability to handle customer concerns and escalate technical issues appropriately.
• Significant relevant work experience or specialized skills through education, training, or on-the-job experience.

Responsibilities

• Serve as the first point of contact with customers over the phone or at the branch.
• Develop positive relationships with key customers.
• Assess customer needs and gather pertinent information.
• Create basic work orders in appropriate systems.
• Provide status updates to customers as requested.
• Maintain accurate service documentation and customer records.

Skills

Customer service

Work orders

Documentation

Warranty processes

Handling customer concerns

Education

High school diploma

Export controls licensing awareness

Job description

Cummins Inc. in Colorado Springs, CO is seeking a Service Administrator to be the first contact for customers and to promote quality service. This 100% onsite role supports the Distribution business and includes creating work orders, updating customers, and maintaining records.

The ideal candidate has strong customer service, order-management experience, and the ability to document information accurately. Relocation package is available and E-Verify applies.