Service Administrator

Cummins Inc; Albuquerque (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Job summary

Cummins Inc. in Albuquerque, NM seeks a Service Administrator to join our distribution team. You will be the first point of contact for customers, promoting quality service and assisting with increasing branch business.

The role involves creating basic work orders, gathering information, and keeping customers updated on status. The ideal candidate is customer-focused, communicates professionally with technicians and customers, and adheres to Cummins training and certification requirements.

Qualifications

• High school diploma or equivalent.
• Experience in customer-facing roles.
• Ability to create basic work orders in systems.
• Strong communication and organization skills.

Responsibilities

• Serve as the first point of contact with customers.
• Develop positive relationships with key customers.
• Gather pertinent information and assess customer needs.
• Create basic work orders in appropriate systems and provide status updates as needed.

Skills

Customer service

Communication

Data entry

Education

High school diploma

Tools

Work order systems

Job description

Job Summary

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

Job Summary

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

We are looking for a talented Service Administrator to join our Distribution business in (Albuquerque, NM).

Will Make An Impact In The Following Ways

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Assesses customers needs and gathers pertinent information
• Creates basic work orders in appropriate systems
• Provides some status updates to customers, as requested

The ideal candidate is customer-focused and committed to maintaining all required Cummins training and certifications. They must be able to interact professionally with technicians, offer support and assistance as needed, and respond effectively to operational needs. Additional responsibilities may be assigned based on business requirements.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation And Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2440574

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.