Service Administrator

Cummins Inc.; Denver (CO); Presencial; USD 48.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) Retirement Savings Plan

Cash Balance Pension Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Full complement of personal and pro

Descripción de la vacante

Cummins Inc. in Colorado Springs, CO is seeking a Service Administrator to be the first contact for customers and to promote quality service. This 100% onsite role supports the Distribution business and includes creating work orders, updating customers, and maintaining records.

The ideal candidate has strong customer service, order-management experience, and the ability to document information accurately. Relocation package is available and E-Verify applies.

Formación

• Must have strong customer service and communication skills.
• Experience creating and managing work orders.
• Ability to document customer, equipment, and service information accurately.
• Knowledge of service documentation and warranty processes.
• Ability to handle customer concerns and escalate technical issues appropriately.
• Significant relevant work experience or specialized skills through education, training, or on-the-job experience.

Responsabilidades

• Serve as the first point of contact with customers over the phone or at the branch.
• Develop positive relationships with key customers.
• Assess customer needs and gather pertinent information.
• Create basic work orders in appropriate systems.
• Provide status updates to customers as requested.
• Maintain accurate service documentation and customer records.

Conocimientos

Customer service

Work orders

Documentation

Warranty processes

Handling customer concerns

Educación

High school diploma

Export controls licensing awareness

Descripción del empleo

Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

We are looking for a talented Service Administrator to join our Distribution business in (Colorado Springs, CO).

100% onsite ; Location: Colorado Springs, CO

Will make an impact in the following ways:

• Serve as the first point of contact with customers over the phone or at the branch


• Develop positive relationships with key customers


• Assess customer needs and gather pertinent information


• Create basic work orders in appropriate systems


• Provide status updates to customers as requested


• Maintain accurate service documentation and customer records

In order to be successful in this role you will need the following:

• Strong customer service and communication skills


• Experience creating and managing work orders


• Ability to document customer, equipment, and service information accurately


• Knowledge of service documentation and warranty processes


• Ability to handle customer concerns and elevate technical issues appropriately


• Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Office

Application End Date

31-DEC-2026

Relocation Package

Yes

100% On-Site

No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.