Service Administrator: Customer Care & Invoicing

Cummins Inc.; Kearny, Northern (NJ, KY); Hybrid; USD 68,000 - 102,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Kearny, NJ is seeking a Service Administrator to serve as the first point of contact for customers, promote quality service, and drive branch business.

You will gather information, provide quotes, develop repair plans, and keep customers informed on repair progress. The role requires strong communication, experience in service or warranty-related fields, and proficiency with multiple software platforms.

Qualifications

• Strong customer service skills and professional communication.
• Experience in service & repair or warranty context preferred.
• Proficient with various software platforms and systems.
• Ability to manage multiple priorities in a fast-paced setting.
• Ability to obtain product technical information and use available resources.

Responsibilities

• Serve as first point of contact with customers to promote service quality.
• Identify needs, provide quotes, develop repair plans, and update customers on repairs.
• Review and create work orders for accurate invoicing and warranty.
• Perform additional administrative tasks as needed.

Skills

Customer service

Clear communication

Computer skills

Multitasking

Issue escalation

Quote and estimate building

Education

High school diploma

Tools

Multiple software platforms

Job description

Cummins Inc. in Kearny, NJ is seeking a Service Administrator to serve as the first point of contact for customers, promote quality service, and drive branch business.

You will gather information, provide quotes, develop repair plans, and keep customers informed on repair progress. The role requires strong communication, experience in service or warranty-related fields, and proficiency with multiple software platforms.